Warranty

Warranty coverage, returns, and consumer guarantees for HalowLink products

1. Proof of Purchase & RMA Requirement

---

All returns must be accompanied by proof of purchase (e.g. receipt or invoice), unless already verified by HalowLink, and a completed RMA form. Items received without valid proof of purchase or a completed RMA form will be returned to sender.

2. Warranty Coverage & Consumer Guarantees

---

HalowLink products are covered by a 1-year (12-month) limited warranty from the original invoice/purchase date, for the original purchaser only. This warranty is provided in addition to other rights and remedies available under the Australian Consumer Law and does not limit any consumer rights.

• For minor faults, you're entitled to have the goods repaired or replaced.
• For major faults, you can choose a refund or replacement, plus compensation for any other reasonably foreseeable loss or damage.
  

3. Packaging & Shipping Liability

---

Customers are responsible for adequately packaging returned items and providing correct return address details. HalowLink is not liable for items damaged or lost in transit to us due to inadequate packaging or courier error. This does not affect your rights under the Australian Consumer Law.

4. Return Freight Costs

---

HalowLink will cover return freight costs for warranty claims, at their discretion, on new HalowLink products purchased in Australia through an authorized distributor or retailer, accompanied by the HalowLink Limited Warranty.

5. Remedy Options (Repair, Replace, Refund)

---

For products assessed as having a minor fault, HalowLink may choose to repair, replace, or provide a functionally equivalent replacement. Where a product has a major fault, you are entitled to choose a refund or replacement in accordance with the Australian Consumer Law.

6. Effect of Damage or Unauthorized Repair

---

Physical damage or unauthorised rework not related to the reported fault may void the manufacturer's warranty, without affecting any rights you have under the Australian Consumer Law.

7. Return Authorization (RA) Requirement

---

Please obtain a Return Authorization (RA) number before sending any item back, as this is required for tracking and processing. Returns sent without an RA number may experience processing delays or be returned to sender if the owner cannot be identified.

8. Troubleshooting Requirements

---

Before issuing an RA, HalowLink may ask you to complete basic troubleshooting steps to help diagnose the issue. This helps us resolve straightforward problems quickly without the need for a return. If troubleshooting doesn't resolve the issue, or the issue relates to a safety concern, an RA will be issued. This process does not limit your rights under the Australian Consumer Law.

9. Accurate Return Information

---

Please ensure the information such as product model, fault reason, and delivery address are provided correctly, as incomplete or inaccurate forms will delay the replacement process.

10. Change of Mind Returns

---

Change of mind returns are offered at HalowLink's discretion and are separate from your rights under the Australian Consumer Law. Where accepted, change of mind returns must be:

• Requested within 7 days of purchase.
• Unused and in their original packaging.
• Accompanied by proof of purchase.

A restocking fee may apply. These conditions do not apply to returns for faulty goods, which are handled under the warranty and consumer guarantee terms above.

11. Region Support

---

This warranty and return policy applies to HalowLink products purchased in Australia from an authorized HalowLink retailer or distributor. Products purchased outside Australia are not covered under this policy and are not eligible for warranty service, repair, replacement, or return through HalowLink Australia. Customers who purchased outside Australia should contact the retailer or distributor in their country of purchase.

12. Contact Details

---